1. Digital Products
Since our products (TRCN PQE Companion Textbook and past questions) are delivered electronically, all sales are final. Once a purchase is completed and the file has been downloaded, we cannot accept returns, exchanges, or issue refunds.
2. Accidental Purchases
Please review your order carefully before checkout. We cannot refund accidental purchases once files have been delivered.
3. Download Issues
If you experience problems downloading your product, contact us immediately via the support page. We will ensure you receive your purchased files.
4. Duplicate Charges
If you are accidentally charged twice for the same product, please contact us with proof of payment. After verification, we will process a refund of the duplicate charge.
5. Exceptions
Refunds will only be considered in rare cases of:
- Technical errors on our platform causing non-delivery.
- Duplicate payments (as noted above).
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